ORDERS DELIVERED BY OUR OWN SIGN WRITTEN VANS:
Deliveries are ground floor only and to level sites. Please check first
that you have the correct size and design of door as per your Invoice and
that there are no damages to any of the packaging before signing as
'received in good condition'.
Remove the protective packaging and inform us within 72 hours of any
visual defects, the doors should then have a protective treatment applied
once unwrapped (see 'EXTERNAL DOOR CARE' and 'INTERNAL DOOR CARE' below)
ORDERS DELIVERED THIRD PARTY
Please examine doors before the driver leaves, as you will be asked to
sign for the correct amount of goods IN GOOD CONDITION, the doors must be
checked and if any damage is present the signed docket MUST BE NOTED AS
DAMAGED, the carriers or ourselves cannot be responsible for complaints
on condition or shortages after this event. It is not acceptable to sign
‘unchecked’. No claims of damage will be considered after
this date.
Some deliveries may arrive by pallet and are kerbside only delivery so it
is advisable to have help to unload the doors from the pallet as some
doors may require 2 person lifting. Some doors are available with a 1 or
2 man delivery service depending on region and quantity of doors, so if
this is important then please check this is applicable at the time of
ordering.
Any manufacturing defects or design/size discrepancy must be notified to
ourselves at sales@doorsofdistinction.co.uk within 72 hours of goods
received.
HEALTH & SAFETY:
Due to the above regulations, when a delivery involves FIRE DOORS or
EXTERNAL GLAZED DOORS, there must be help on site, as the handling of
same requires two persons. If this is not adhered to, we will need to
re-deliver the order, which will unfortunately involve additional costs.
COLLECTION:
In the case of collection by customer from our premises, goods must be
examined before loading, as damage can easily occur while transporting
goods in or on unsuitable transport. Cheques will be subject to 8 working
days clearance.
STORAGE PRIOR TO DELIVERY:
In the case of customer orders needing to be stored in one of our
warehouses or distribution hubs for longer than 8 weeks then a charge of
£4 per pallet per week thereafter will be chargeable.
CHECKING GOODS AFTER DELIVERY OR COLLECTION and BEFORE BOOKING YOUR CARPENTER
PRIOR TO COMMENCING ANY WORK ON YOUR DOORS CHECK THAT YOU HAVE THE
CORRECT DOOR, FRAME etc. AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE
ARE NO FAULTS.
A bow or warp/twist of up to 10mm along the length of the door shall be
deemed to be within the manufacturers and BSS tolerances.
By fitting or finishing your door or making alterations in any way, we
shall deem you to have accepted the goods supplied. We shall not be held
responsible for any incidental work or expense arising out of or because
of any defect in our product, or bad workmanship applied to our
products.
Claims for replacement goods are unacceptable after work has commenced
and any alterations have been carried out. In the unlikely event of our
goods proving defective (Manufacturer’s defect only) which need
replacement, our liability shall not exceed the replacement of the faulty
goods. No costs for any work will be compensated for.
STORAGE:
Doors should be kept dry and stored horizontally on a flat surface or
three bearers. Always ensure that there is adequate ventilation and that
the doors are not subjected to excessive build-up of heat, as this would
lead to an imbalance of moisture content in the kiln-dried timber
components of the door. This can lead to problems with the door at a
later date.
TIMBER SPECIFICATIONS:
Doors are sold as individual items and timber is a living product.
Please enquire if doors are required as pairs, an additional charge for
labour time involved for the matching of veneers, will be applicable if
it is possible to accommodate the request. Remember that wood has many
variations in grain pattern and colour variance and these cannot be
accepted as a reason for exchange or rejection. All our doors are
manufactured from timber which is from natural but sustainable material
and is vulnerable if not properly protected from changes in temperature
and humidity. If exposed to such extremes without suitable treatment,
natural movement or distortion such as swelling, warping or splitting
can and will occur. We take great care in supplying quality doors, but
once the door leaves our premises, we obviously have no control over the
conditions to which they are exposed and therefore no liability will be
accepted where any problems arise from moisture ingress.
ESSENTIAL DOOR CARE
EXTERNAL DOOR CARE:
WATER BASED PRODUCTS are NOT SUITABLE for external engineered doors
To validate your warranty, as stipulated at the bottom of all invoices,
and preserve the appearance of all external doors and to give long and
trouble-free service, our recommended treatment must be used, which is
a minimum of:
2 coats of ‘Sikkens HLS’ base coat and 3 coats of
‘Sikkens Filter 7’ top coat prior to hanging. These products
contain protection against UVB/UVA rays within the treatment.
It is of paramount importance that all external doors are completely
sealed from moisture ingress before exposure to the elements. Remember;
there is moisture in the air, and as soon as you unwrap your door it is
exposed, even if it is inside your garage or home, so treatment must be
applied as soon as the door is out of it's protective wrapper.
If a door is fitted before any treatment or protection, it will be ruined
within a few hours when exposed to the elements.
All timber doors must be finished in accordance with BRITISH STANDARD
CODE OF PRACTICE. BSS 8000 PART 5 1990 Each finishing coat must be
applied to all four edges, to both faces, inside all cut outs for locks,
letter plates and hinges, inside all glazing rebates and around beading.
Pay careful attention to exposed end grain including tops and bottom and
the fielding of raised and fielded panels. These finishing applications
must be made strictly in accordance with manufacturers instructions.
It is the sole responsibility of the customer to ensure the correct
treatment is used, if your doors are being treated by a third party, it
is your responsibility to pass these instructions to the third party.
A timber door must not be exposed to extremes of temperature or humidity
prior to protection with recommended treatment.
Doors must not be hung or stored in damp or freshly plastered rooms, all
new plaster needs at least six weeks drying out period.
IF PAINTING YOUR EXTERNAL DOOR: Solvent based aluminium primer for
hardwood must be used, which will seal the natural resin in the timber
that can spoil your finished paintwork.
The same brand of finishing product must be used on all faces and edges
of the door as recommended by the manufacturer, and not mixed with a
Sikkens treatment to one side and painting to the other.
TRIMMING YOUR EXTERNAL DOOR
Generally a maximum of 6mm from each edge can be removed, but if you need
to trim more than this please ask for advice on the correct choice of
manufacturer.
EXTERNAL DOOR FITTING:
A) Reduce doors to fit equally from both sides, but not excessively,
e.g. maximum of 6mm from each edge. If you need to trim more than this
please ask for advice on the correct choice of manufacturer.
B) Seal the door with 2 coats of treatment before your first fix, then
remove the hinges, take off all ironmongery and coat every already
treated surface with 3 top coats and bare timber with 2 base + 3 top
coats, including all the cut outs before refitting. The number of coats
advised by the manufacturer is usually a minimum, it is therefore wise
to exceed this if possible. Fully seal glass rebates and backs of glazing
beads prior to glazing on models supplied without glass.
C) Fully seal glass rebates and backs of glazing beads prior to glazing
on models supplied without glass.
D) It is essential due the English climate to apply a bead of clear
silicone to the glass where the glass meets the timber, before your
final coat of ‘Sikkens Filter 7’.
E) Never fit mortice locks etc. at rail joints as this may seriously
weaken them, use a minimum of three 100mm (4") hinges.
F) Always fit with a suitable weatherboard/bar regardless of frame cill
type fitted, to prevent droplets of moisture travelling under the door
and sitting on the bottom edge causing moisture ingress.
G) To test the final finish you have applied to the door, spray with
water, and if finished correctly as above, water droplets appear and
just run off the door.
H) It is also essential to protect your door from direct sunlight and
rain by means of a porch, canopy or similar construction.
I) Regular re-coating of your door must be carried out as soon as the
first sign of deterioration is noticed or every 2 years, whichever is
the sooner.
This advice is to be read in conjunction with the treatment advice
leaflets that will be inside the wrapper of your door and our Terms
& Conditions.
INTERNAL DOOR CARE:
WATER BASED PRODUCTS are NOT SUITABLE for internal engineered doors
To validate your guarantee period as stipulated at the bottom of all
invoices, all doors must be treated in accordance with this advice, and
with Sikkens TSI or a good quality branded solvent based treatment that
is suitable for engineered doors. It is the sole responsibility of the
customer to ensure the correct treatment is used, if your doors are being
treated by a third party, it is your responsibility to pass these
instructions to the third party.
All doors need finishing and should be sealed prior to hanging.
A timber door must not be exposed to extremes of temperature or humidity
prior to protection with recommended treatment.
Any door NOT marked as pre-finished on your invoice will require
protection from the atmosphere e.g. central heating/ kitchen and bathroom
humidity. Remember; there is moisture in the air, and as soon as you
unwrap your door it is exposed, even if it is inside your garage or home,
so treatment must be applied as soon as the door is out of it's protective
wrapper. Please read the instructions that are supplied with each door
inside the wrapper, if by any chance there are no instructions please
telephone the Sales Office.
Both faces, all 4 edges and any cutouts for hardware must be treated with
at least 3 coats of treatment, 4 coats may be necessary for especially
steamy areas, such as wet rooms.
Doors must not be hung or stored in damp or freshly plastered rooms, all
new plaster needs at least a six week drying out period.
The same brand of finishing product must be used on all faces and edges
of the door as recommended by the manufacturer, and not mixed with a
Sikkens treatment to one side and painting to the other.
IF OILING YOUR INTERNAL DOORS:
Please telephone the sales office if you wish to use oil to treat your
doors.
OSMO DOOR OIL is the ONLY oil suitable for use on our 'LPD' 'XL' and
DEANTA’ RANGES ONLY.
MANNS PREMIER DOOR OIL is the only oil suitable for the
‘JBK’ range only.
NO OIL TREATMENT is suitable of or ‘MENDES ‘ range.
You must speak to one of our sales advisors to establish that your door
is from one of the above ranges BEFORE YOU COMMIT TO USING ANY DOOR OIL.
Do not assume that if the door design you have appears in our website
under the named range, that is the door you have purchased.
IF PAINTING YOUR INTERNAL DOORS:
Natural unprimed timber doors = solvent based aluminium primer for
hardwood must be used (even for softwood doors), which will seal the
natural resin in the timber that can spoil your finished paintwork.
Ready primed doors = If painting your ready primed door you may need to
lightly sand the primer, if very smooth, to give a suitable surface for
base and top coats.
For both the above you need to then use a good quality solvent based base
coat and top coat must be applied on top of the primer, as recommended by
the manufacturer, with a brush (we do not recommend rollers).
PRE-FINISHED INTERNAL DOORS (factory finished)
For some of our ready finished doors it may only be the two face edges
that are coated, so all 4 edges as well as any cutouts will need 3/4
coats of treatment, as described above.
TRIMMING OF INTERNAL NON FIRE DOORS
2-16mm* trimming to each edge for standard doors, but for FD30 fire doors
only 2-3mm to each long edge and bottom edge, no trimming from the top.
*Deanta range has the maximum 16mm trimming allowance.
INTERNAL DOOR FITTING:
A) Reduce doors to fit equally from both sides, but not excessively, as
described above. If you need to trim more than this please ask for advice
on the correct choice of manufacturer.
B) Seal the door with at least 2 coats of treatment before your first fix,
then remove the hinges, take off all ironmongery and coat all the cut outs
with 3 coats before refitting, then finish the faces and edges with the
final 3rd coat, if not already applied prior to first fix.
C) Never fit mortice locks etc. at rail joints as this may seriously
weaken them, use a minimum of 3 x 75mm (3") hinges for non fire doors
and 3 x 100mm (4") for fire doors (FD30 & FD60s).
INTERNAL FIRE DOORS FD30 or FD60
Any alterations undertaken on Fire Doors must be done in accordance with
the details in the Fire Certificate. Suggestions around alterations
whether verbal or in writing from any Doors of Distinction representative
do not constitute confirmation that the alteration is permissible under
the Fire Certificate. Should any amendments be undertaken, customers must
satisfy themselves and their Fire Officer that these works are acceptable
under the Certification for the specific door purchased. Trimming
allowances to be confirmed on an individual basis.
This advice is to be read in conjunction with the treatment advice
leaflets that will be inside the wrapper of your door and our Terms
& Conditions.
IMPORTANT INFORMATION:
AS WITH ALL BUILDING WORKS, PLEASE ADHERE TO BRITISH STANDARD
SPECIFICATION NO.8000 PART 5 1990 WHEN STORING, HANDLING AND FITTING
OUR DOORS.
OUR RIGHTS
We reserve the right to change these Terms & Conditions without prior
notice and the latest version is always available on our website
https://www.doorsofdistinction.co.uk/index.terms.html
LIMITS OF CONTRACT
No binding contract is created until an order is accepted by the Company
and all prior correspondence, oral or otherwise, are to be regarded as
superseded and not forming part of the contract. Prices quoted are
subject to revision for errors and omissions at any time.
If you have any concerns regarding goods supplied not meeting our
obligations please contact us by telephone or email to your original
sales person or sales@doorsofdistinction.co.uk
PAYMENT
All invoices must be paid in full within 7 days of stock being allocated,
whether in our premises or at suppliers depot, and prior to delivery,
whichever is the soonest. Cheques will be subject to 8 working days
clearance. If deposit payments are agreed and paid, this information
will apply.
REPEAT ORDERS:
It is advisable to purchase all the doors you need at the time, as we
cannot guarantee a perfect match if extra doors are ordered at a later
date. This being due in the main that most items are imported and
therefore are purchased from various sources from around the world.
CANCELLATION OR ALTERATION OF ORDER:
SPECIAL ORDER BESPOKE ITEMS:
Items ordered and confirmed by deposit on order are non returnable and
non-refundable. We will use our best endeavours to effect alterations
required subsequent to placing order, but reserve the right to invoice
for full payment of the original specification.
Any deposit paid with order is only refundable at our discretion, and if
cancellation is possible an administration charge may apply.
STANDARD STOCK:
We reserve the right to charge you for collection of non faulty items as
per the current carrier charges at the time which may differ from that
charged at the time of delivery to you. A cancellation/alteration
administrative charge will apply. Any item that is unwrapped or has been
damaged or not stored correctly or altered in any way, will not be
accepted back into stock, and no refund will be paid by us.
Any refund due will be issued after they have been inspected by our
warehouse manager and deemed in perfect condition.
DELIVERY CHARGES:
If items have been despatched at point of cancellation then the delivery
charge cannot be refunded.
FAULTY ITEMS:
In the unlikely event of you receiving faulty goods, please keep all
packaging for inspection, and if possible photograph the fault and email
sales@doorsofdistinction.co.uk, with the details and your Invoice
number.
By fitting or finishing your door or making alterations in any way, we
shall deem you to have accepted the goods supplied.
We shall not be held responsible for any incidental work or expense
arising out of or because of any defect in our product, or bad workmanship
applied to our products. In the unlikely event of our goods proving
defective (Manufacturer’s defect only) which need replacement, our
liability shall not exceed the replacement of faulty goods.
Consumer Contract Regulations
We request that cancellation be informed to us in writing by post
(recorded delivery recommended) or e-mail to be received by us within the
14 day period following delivery. Special or bespoke made items are
exempt. A refund for the goods will be provided within 14 days of goods
being received back to us.
Arranging return of the goods to us, and the cost for this shall be the
responsibility of the customer. Should you wish to return the goods via
a courier, we would suggest you insure the goods against damage in
transit.
All goods to be returned must be suitably packaged. This paragraph is set
out as exemptions under The Consumer Protection Regulations 2000 (DSRs)
COMPLAINTS PROCEDURE
In the unlikely event of an unresolved issue after corresponding with the
company, please write to customerservice@doorsofdistinction.co.uk OR our
Alternative Dispute Resolution Service (that all retailers must offer
under Consumer Contract Regulations) at https://www.retailadr.org.uk
OUR RIGHTS
We reserve the right to change these Terms & Conditions without prior
notice and the latest version is always available on our website
https://www.doorsofdistinction.co.uk/index.terms.html
